Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and personalised gaming experience. This includes details you provide directly when creating an account, making a deposit, or contacting our support team.

Personal Information

Personal information may include your full name, date of birth, email address, residential address, telephone number, and payment details such as credit card or e-wallet information. We verify this data to comply with legal obligations and to prevent fraud.

Usage and Technical Information

We automatically collect certain technical data when you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. This information helps us understand how our services are used and how we can improve them.

How We Use Your Information

We use the collected information to create and manage your player account, process deposits and withdrawals, offer customer support, and deliver relevant promotions when you have chosen to receive them. We may also analyse usage patterns to enhance our platform, customise your experience, and meet regulatory requirements in the jurisdictions where we operate.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating our business, such as payment processors, identity verification companies, hosting providers, and marketing partners. These organisations are contractually obligated to keep your information secure and to use it only for the purposes we specify.

Information may also be disclosed when required by law, regulatory authorities, or to protect the rights, property, or safety of Aquaspins Casino, our players, or the public. This includes situations involving fraud prevention or legal proceedings.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, remember your preferences, and analyse site performance. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit your ability to use some features of the platform.

We work with reputable analytics providers to better understand visitor behaviour. The data collected through these tools is aggregated and does not typically identify individual users.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system is completely impenetrable, we continuously work to maintain a high level of protection for the information you entrust to us.

Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may also request deletion of your data, subject to legal and regulatory obligations that require us to retain certain records. To exercise these rights, please contact our customer support team.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by adjusting your account preferences.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team through the contact methods available on our website. We aim to respond to all inquiries promptly and transparently.

This policy is effective as of January 2025 and applies to all users of Aquaspins Casino.